We know you may have some questions:
What is a vehicle concierge service?
Unlike traditional auto transport brokerage companies that sub-contract and load your vehicle onto a trailer, we personally drive your vehicle from pickup to delivery. Your car stays with one dedicated professional driver from start to finish. Vehicles may be delivered to a residence, or scheduled pickup may be arranged to coincide with an incoming flight, train or bus.
What areas do you serve?
We provide door-to-door vehicle relocation throughout New England, New York, and Florida. Other routes may be available upon request.
Who else can use your service?
While we focus mainly on snowbirds and families with long term stays, other clients may include:
-Military families
-Corporate relocations
-Estate executors
-College students
-Families purchasing vehicles out of state
Trust & SafetyWho will be driving my vehicle?
Your vehicle is driven by one dedicated professional driver—not handed off between multiple drivers or terminals. As an owner-operated business, I personally handle every trip. Your vehicle remains with the assigned driver from pickup until delivery unless an emergency requires otherwise.
Are you insured?
Yes. While we require every customer to maintain active insurance on their vehicle during transport, we also carry business insurance appropriate for our operations. We'll explain exactly how coverage applies before your trip.
The Trip
How do I know where my vehicle is?
You'll receive regular updates during the trip. Most customers receive at least one update each day, including photos when appropriate. If you'd like more frequent communication, we can discuss options before your trip.
How many miles do you drive each day?
It depends on weather, traffic, and road conditions. Safety comes first, and we'll provide an estimated delivery schedule before departure.
Do you drive at night?
Whenever practical, we prefer daytime driving for safety. If nighttime driving is necessary, we'll discuss the schedule with you in advance.
What happens if the weather is bad?
Our safety and your vehicle's safety come first. Severe weather may delay delivery, and we'll keep you informed if conditions affect the schedule.
What if my vehicle breaks down?
We'll contact you immediately, explain the situation, and work with you on the next steps. We recommend keeping roadside assistance active during the trip.
Preparing Your Vehicle
Can I leave personal belongings inside my car?
Small personal items may be permitted so long as the don't obscure the windows/mirrors. We recommend keeping valuables with you. We'll provide guidelines before your trip.
Should my fuel tank be full?
We recommend beginning the trip with a full tank unless we've made other arrangements. It's also recomended that any scheduled service (such as oil change/tire rotation) be completed prior to your trip.
Will you inspect my vehicle before leaving and again at delivery?
Yes. Every trip includes a documented inspection with photos noting the vehicle's condition before departure. Together, we'll perform a final inspection before completing the delivery.
Scheduling
How far in advance should I book?
Dates may fill up quickly during certain parts of the year and holidays. Booking of at least four to six weeks in advance is recommended. Last-minute trips may be available depending on our schedule.
Can I choose my pickup/drop off dates?
Yes. We work with you to schedule a pickup and delivery that fits your timeline. Drop off requires that an adult 18 years or better be available to receive the keys and vehicle, and to sign off on the delivery condition report.
Do you offer expedited service?
If our schedule allows, expedited service may be available for an extra fee. Service is considered expedited when delivery is expected within 14 days from initial booking.
Pricing
How much does it cost?
Pricing depends on:
-Distance
-Vehicle type
-Route
-Time of year
-Scheduling flexibility
Contact us for a free, no-obligation quote.
Is your price all-inclusive?
We offer both all-inclusive pricing and pricing where certain travel expenses are billed separately. We'll clearly explain your options before you book.
Are there hidden fees?
No. You'll receive a written quote before the trip begins.
When is payment due?
We typically require a 50% deposit to reserve your dates. Remaining balance is due at pick up.
What forms of payment do you accept?
Credit/Debit cards, bank transfers, cash or checks are all accepted.
Why Choose Us?
Why should I choose your service instead of shipping my car?
Many customers prefer knowing exactly who is driving their vehicle. We provide:
-One dedicated driver
-Direct communication
-No loading or unloading between carriers
-No storage terminals
-Flexible scheduling
-Concierge-level trusted customer service